Documents
Refund and Cancellation Policy
Last updated: August 29, 2026
This Refund and Cancellation Policy explains how payments, renewals, and refunds are handled for subscriptions and services offered by RCIC.link (“we,” “our,” or “us”).
1. Free Accounts
Creating and claiming a basic RCIC profile on RCIC.link is free. No payment information is required for free use.
2. Paid Plans
RCIC.link offers Pro and Premium paid plans, which turn a directory listing into a page of its own — a choice of designs, your own colours, and on Premium your own domain name. The full list of what each plan includes is in the Terms & Conditions and on your dashboard.
All prices are shown in Canadian Dollars (CAD) unless otherwise stated.
Payments are processed securely through Stripe, our payment provider.
3. Renewals and Billing
- Plans are billed annually. There is no monthly plan. Subscriptions renew automatically at the end of each year unless cancelled before renewal.
- You can manage or cancel your subscription anytime from your RCIC.link dashboard.
- When you cancel, your plan remains active until the current billing period ends.
4. Refunds
We strive for transparency and fairness in all payments. Refunds are handled under the following conditions:
| Type of Payment | Refund Eligibility |
|---|---|
| Annual Subscription | Partial refunds may be considered if the service could not be delivered due to a verified technical issue. |
| Service Failure | If a paid feature (e.g., domain mapping, SSL activation) fails due to a platform error, a full or partial refund may be granted upon verification. |
Refund requests must be made in writing within 14 days of the payment date.
5. Cancellations
You may cancel your subscription anytime via your dashboard. Upon cancellation:
- Your upgraded features remain available until the end of the billing cycle.
- Your profile will revert to the Free Plan once the subscription expires.
- Your listing on rcic.link stays online. What stops is the paid part of it: the page reverts to the standard directory design, content above the free plan's limits stops being published, and a custom domain is disconnected.
- Nothing you wrote is deleted. Your content stays in your account and returns in full if you subscribe again.
6. Chargebacks
Unauthorized or disputed transactions should first be reported to support@rcic.link for resolution.
Filing a chargeback without contacting us may lead to suspension of your account and associated domains.
7. Contact
For billing or refund-related questions, please contact: